**How to place an order on DivaCharme.com**
Placing an order at divacharme.com is very simple and fast. You just have to add products in cart and fulfill required information.
**Currently delivery is offered in Delhi/NCR only**
**Order Confirmation**
Once you will place the order, it will automatically get confirmed. Our customer service team will get in touch with you to make sure that your order is delivered to you without any delay.
**Possibility of Out of Stock**
There may be certain cases where product ordered by you may not be available with Divacharme.com. In such cases, Divacharme.com will not be able to process your order.
**Varying prices for the same Product**
Divacharme.com offers various editions of the same pattern product. The pricing of article depends on the certain things such as price of raw material, availability of product in the market, packaging etc.
**Payment Option**
Divacharme.com ask you to pay by COD (cash on delivery), because we allow user to check the parcel before delivery and after getting assurance about product they can make the payment.
**Maximum Limit on COD**
The maximum order value for a COD payment is Rs. 15,000. It is strictly a cash-only payment method in Indian currency.
**Promotional Codes or Voucher**
We believe in hassle free shopping, that is why the price of the product which we offer is already discounted.
**Check status of orders**
If you are a resident of Delhi/NCR, then you can place your order directly on divacharme.com. Otherwise, if you want the order to get delivered in any other city than Delhi/NCR, then we request you to place your order on www.shopclues.com. You can check status of your order by contacting our customer care team.
**Packaging**
All items are carefully packaged at our warehouse to avoid any damage and to keep customer risk free. We ensure the package is water proof with plastic wrap.
**Cancellation by Divacharme.com**
Sometime we are unable to accept and must cancel the order. Divacharme.com reserve the right to refuse or cancel any order for any reason.
**Cancellations by the Customer**
A request for cancellation of order shall be valid and accepted only if they are made before your order get dispatched. You can cancel your order by contacting our customer care team. We will not be able to cancel orders that have already been processed, so divacharme.com advice you to call as soon as possible because our delivery time is 24-48 hrs.
Returns
Divacharme.com offers you a 15 days Peace of Mind Guarantee on all products that you purchase from us. To qualify for this, the product must be in an absolutely unused and undamaged condition and must be returned with the instruction papers, warranty and other accessories if any.
When we receive the item, we will inspect it to ensure everything is present and your money will be refunded in full within 7 days of the receipt of the product.
Received Incorrect or Damaged goods?
If case the box in which the item has arrived has extensive visible damage, you are requested to contact our customer care team within 3 days.
Placing an order at divacharme.com is very simple and fast. You just have to add products in cart and fulfill required information.
**Currently delivery is offered in Delhi/NCR only**
**Order Confirmation**
Once you will place the order, it will automatically get confirmed. Our customer service team will get in touch with you to make sure that your order is delivered to you without any delay.
**Possibility of Out of Stock**
There may be certain cases where product ordered by you may not be available with Divacharme.com. In such cases, Divacharme.com will not be able to process your order.
**Varying prices for the same Product**
Divacharme.com offers various editions of the same pattern product. The pricing of article depends on the certain things such as price of raw material, availability of product in the market, packaging etc.
**Payment Option**
Divacharme.com ask you to pay by COD (cash on delivery), because we allow user to check the parcel before delivery and after getting assurance about product they can make the payment.
**Maximum Limit on COD**
The maximum order value for a COD payment is Rs. 15,000. It is strictly a cash-only payment method in Indian currency.
**Promotional Codes or Voucher**
We believe in hassle free shopping, that is why the price of the product which we offer is already discounted.
**Check status of orders**
If you are a resident of Delhi/NCR, then you can place your order directly on divacharme.com. Otherwise, if you want the order to get delivered in any other city than Delhi/NCR, then we request you to place your order on www.shopclues.com. You can check status of your order by contacting our customer care team.
**Packaging**
All items are carefully packaged at our warehouse to avoid any damage and to keep customer risk free. We ensure the package is water proof with plastic wrap.
**Cancellation by Divacharme.com**
Sometime we are unable to accept and must cancel the order. Divacharme.com reserve the right to refuse or cancel any order for any reason.
**Cancellations by the Customer**
A request for cancellation of order shall be valid and accepted only if they are made before your order get dispatched. You can cancel your order by contacting our customer care team. We will not be able to cancel orders that have already been processed, so divacharme.com advice you to call as soon as possible because our delivery time is 24-48 hrs.
Returns
Divacharme.com offers you a 15 days Peace of Mind Guarantee on all products that you purchase from us. To qualify for this, the product must be in an absolutely unused and undamaged condition and must be returned with the instruction papers, warranty and other accessories if any.
When we receive the item, we will inspect it to ensure everything is present and your money will be refunded in full within 7 days of the receipt of the product.
Received Incorrect or Damaged goods?
If case the box in which the item has arrived has extensive visible damage, you are requested to contact our customer care team within 3 days.
